Lettings, Done Differently.
The personal, trusted approach to renting and property management.
At Norfolk Roots, lettings isn’t a side service – it’s part of our DNA.
We are a team of proud Norfolk locals, seasoned property professionals, and refreshingly human in the way we work.
We combine smart systems and local insight with personal care, taking the stress out of renting for both landlords and tenants.
Whether you’re letting a single home or growing an investment portfolio, our approach is the same: straight-talking advice, proactive management, and a level of service you simply won’t find in a call-centre agency.
About Us
Why Landlords Choose Norfolk Roots
Norfolk Expertise, First-Hand
We live here, work here, and know Norfolk on a street-by-street, village-by-village level. That means realistic valuations, better tenant matching, and fewer periods of vacancy.
A Women-Led Agency You Can Trust
The best lettings agents listen well, act quickly and care deeply. Empathy, organisation and clear communication aren't soft skills in this industry – they're what keep tenancies happy and investments strong.
Proactive, Not Reactive
We don't wait for problems. We prevent them, fix them, and keep your investment performing – while keeping tenants happy and homes protected.
Maximum Return,
Minimal Stress
We blend compliance, marketing, tenant vetting, property care and data-driven pricing to protect yield, reduce risk and remove hassle.
What this means for you:
✔ Strict professional standards
✔ Full Client Money Protection (CMP) compliance
✔ Membership that instantly sets us apart from non-regulated agents
✔ Confidence that your money and property are handled safely and professionally
As part of our commitment to compliance, we approach lettings with complete financial transparency and regulatory diligence. We are committed to exceeding both legal and ethical requirements in our work.
Your Protection, Our Promise
In line with Propertymark regulations:
- Our Client Money Protection (CMP) certificate is provided to all landlords and tenants who entrust funds to our care.
- We display our CMP membership on all third-party property portals where our properties are advertised.
- Our Client Money Protection accounting rules (as per Propertymark Conduct and Membership) can be viewed here: https://www.propertymark.co.uk/professional-standards/rules.html#obligations
- You can verify our branch on the official Propertymark Find an Expert register:
https://www.propertymark.co.uk/ (Find an Expert search)
Our Lettings Services
- Tenant Find – professional marketing + rigorous vetting
- Rent Collection – seamless, timely payments and arrears management
- Full Property Management – end-to-end support, 24/7 issue resolution
- Deposit Protection & Compliance – fully compliant, fully documented
- Inventory & Inspection Reporting – detailed, fair, and accountable
- Maintenance Coordination – fast, trusted local trades, managed for you
Property Management with a Personal Touch
We’re proactive communicators, detail-obsessed, and always two steps ahead, so you don’t have to be.